Privacy Policy

1. Introduction

This Privacy Policy explains how Soul Point LLC, doing business as Bellesynk AI ("Bellesynk," "we," "us," or "our"), collects, uses, discloses, and protects information when you visit our website at bellesynk.ai, interact with our chat widget, call our business line, or otherwise communicate with us. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide directly, such as your name, phone number, email address, and business name, when you submit a form, request a demo, or engage with our chat widget.
• Communication content, including the content of calls, text messages, and chat conversations you have with our AI receptionist or team.
• Usage data, such as pages visited, browser type, device information, and general location, collected automatically through standard web analytics.
• Cookies and similar tracking technologies used to operate the website and remember basic preferences.

3. How We Use Your Information

We use collected information to:

• Respond to inquiries and schedule demo calls or consultations
• Operate our AI receptionist services on behalf of our medical spa clients, including answering calls, texts, and chats, and booking appointments
• Send transactional and conversational messages related to your inquiry or appointment, including confirmations and reminders
• Improve our website, services, and customer support
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. SMS / Text Messaging Communications

By providing your phone number through our website, chat widget, or during a call, you consent to receive transactional and conversational SMS messages related to your inquiry or appointment. Message frequency varies depending on your interaction with us. Message and data rates may apply based on your mobile carrier and plan.

You may opt out of receiving messages at any time by replying STOP to any message. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages. Consent to receive SMS messages is not a condition of purchasing any service.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate core functionality and understand general website usage. You can control cookie preferences through your browser settings, though disabling cookies may affect certain site features.

6. Third-Party Service Providers

We use third-party platforms to operate our services, including GoHighLevel / LeadConnector, which powers our website chat widget, appointment scheduling, and messaging infrastructure. These providers process information solely to help us deliver our services and are bound by their own privacy and security obligations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Health-Related Information

Bellesynk AI provides administrative receptionist and scheduling automation for medical spa businesses. Our AI systems are configured to avoid collecting or discussing sensitive medical details and are designed to escalate any medical questions or concerns directly to a human team member at the relevant business. Where a compliance configuration (such as a HIPAA-aware setup) is active for a given client, we will disclose the specific scope of that configuration upon request.

9. Your Rights and Choices

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, contact us using the details below. We will respond within a reasonable timeframe consistent with applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, contact us at:

Soul Point LLC (dba Bellesynk AI)
Email: [email protected]
Phone: +1 253-544-5158
Address: Charter Oaks Dr, Clearwater, FL 33763